Frequently Asked Questions
Everything you need to know about your Apothecary & Me experience.
Are your beauty products organic and cruelty-free?
Yes, we pride ourselves on sourcing ethically. All our products are 100% cruelty-free and formulated with high-quality organic ingredients wherever possible.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to the nature of beauty products, we cannot accept returns on used items for hygiene reasons.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.